Replacement and Refund Policy

1. The short version

If an appointment does not meet the PreBooked Appointment Standard, we replace it free. Let us know within 24 hours by email and we credit your account back.

2. What qualifies for a free replacement

• The person booked is not the homeowner or does not have authority to make a decision.
• The address is outside the territory we agreed on.
• The roofing need described on the booking call does not exist.
• The homeowner did not agree to the time slot on our calendar.
• Contact details are wrong and the homeowner cannot be reached at the number we recorded.
• A no-show that our call review shows was caused by our booking or confirmation.

3. What does not qualify

• The homeowner met with you but chose not to buy, or chose another contractor.
• The job value came in lower than you hoped.
• The homeowner rescheduled and you did not follow up.
• Your team missed the appointment, arrived late, or could not staff it.
• The appointment was reported more than 24 hours after the scheduled time.

4. How to report an appointment

Email info@prebookedroofingleads.com within 24 hours of the scheduled appointment time. Include the homeowner name, the appointment date and time, and one line on what did not match the standard.

We review the booking record and the call, then confirm the outcome by email. Most reviews close within one business day.

5. How credits work

An approved report adds one appointment credit back to your account. Credits do not expire while your package is active and are used automatically on the next delivery in your territory.

6. When we issue a refund

Package fees are paid in advance and are generally applied as delivery credits rather than returned. We refund money in two cases: we cannot deliver the remaining appointments in your package, or your territory closes before delivery is complete.

In those cases we refund the unused portion of your package at the per-appointment price you paid. Approved refunds are returned to the original payment method, usually within 5 to 10 business days.

7. No long-term contract

We work in packages, not retainers. Once we deliver the package, the agreement is fulfilled and you can pause or renew. Nothing renews automatically without your approval.

8. Chargebacks

Please contact us before filing a chargeback. We would rather review the record and fix the issue. A chargeback filed on delivered appointments may pause further delivery while it is resolved.

9. Changes to this policy

The effective date at the top of this page shows the current version. The terms that applied on the day you purchased govern that package.